This is a high-profile leadership position that is critical to our success. You will lead a large team across a portfolio of our centres to deliver outstanding customer service and results. As a hands-on leader you will inspire your team and foster a culture of accountability and excellence. We expect you to;

• Manage financial performance across a portfolio of up to 50 of our business centres.
• Drive sales conversion and occupancy to improve revenue.
• Drive efficiency so costs are managed tightly without impacting performance.
• Build a high performing team and foster a collaborative and results driven culture.
• Ensure all centres operate flawlessly to deliver the immaculate centre.
• Build a strong community that delivers value to customers and drives retention.
• Review each cluster and centre to celebrate success and ensure they have a plan to improve performance.
• Successfully open new centres on time and budget.
• Ensure centres quickly reach full occupancy to drive ROI for IWG and our partners.
• Optimise workforce planning to match the supply of employee hours to the demand of our customers.

What we can do for you

You’re reading the right advert if you’re looking for:

• A fun, challenging, and rewarding career.
• Award-winning induction training and excellent ongoing learning and development.
• Fantastic promotion prospects.
• Generous, achievable annual/commission incentives and sociable hours.
• Fixed anual year salary €80k - €85k (On target annual salary €150k €170k)
• Access to a comprehensive range of flexible, personalized workplace benefits that support mental, physical, and financial wellbeing.

About you

You need previous experience of having led a customer focused team to consistently achieve sales targets. Equally importantly is that you have the right leadership skills and mindset to inspire and challenge others;

• The drive and passion to be successful.
• A strong track record of having consistently exceeded sales and profit targets.
• Highly customer focussed, you have a relentless focus on delivering outstanding service.
• Excellent communication skills.
• A positive and resilient attitude.
• The drive to be your best every day – and the determination to continuously improve.

How will I know if I am doing a good job? 

We use KPIs to help you measure your performance. You will be expected to make a positive impact on:

• Achieve area EBIT target.
• Sales revenue growth.
• Margin growth.

About IWG

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award

IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.